A Study on the Correlations among Service Quality, Service Failure and Service Recovery by Airlines – with the Kinmen Route as An Example
碩士 === 銘傳大學 === 觀光研究所碩士在職專班 === 96 === A Study on the Correlations among Service Quality, Service Failure and Service Recovery by Airlines – with the Kinmen Route as An Example Student: Hung, Pei-Lan Advisor: Wu, Wu-Zhong, Ph.D. EMBA Program, Graduate School of Tourism Ming Chuan Uni...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/p3bcbd |