A Study of the Cabin Leadership to influencethe Service an Emotion-In the case ofCHINA AIRLINES
碩士 === 銘傳大學 === 觀光研究所碩士在職專班 === 96 === In recent years, more and more businesses use their experience of management to prove that the psychology behind customer service is more important than the actual value of the product. The more objective a product, the easier it is to lable it by numerical val...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/85787h |