Relationship among Service Quality, Enterprise Image and Customer Satisfaction ─ Take an example of the banks in Taiwan

碩士 === 國立成功大學 === 統計學系碩博士班 === 96 === According to the record of the Central Bank, there were more 3,500 banks in Taiwan due to the end of the March in 2008. This tells a thing that the banks are in competitive environment. So how do they live in the bad environment? Except for the effective hedging...

Full description

Bibliographic Details
Main Authors: Hsin-lan Chung, 鍾欣蘭
Other Authors: Chung-cheng Wu
Format: Others
Language:zh-TW
Published: 2008
Online Access:http://ndltd.ncl.edu.tw/handle/87402348636227126213