Are Customers’ Complains Voice of Angels?A Study of Customers Complaint Behaviors in the Service Encounter
碩士 === 國立嘉義大學 === 管院碩士在職專班 === 96 === Are customers’ complaints equal to the voice of angels? Based on the data from customer’s calls in a service line at some companies of chain gas station, the study analyzed the satisfaction and dissatisfaction in service encounters. Total 692 qualified samples w...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Online Access: | http://ndltd.ncl.edu.tw/handle/09824440292981405264 |