Relations between Internal Service Quality and Customer Satisfaction and Loyalty：A Case Study of the EMS Co., Ltd.
碩士 === 國立嘉義大學 === 管院碩士在職專班 === 96 === Regardless of service or manufacturing industry, the enterprise provides the product or service which satisfies the external customer or not is determined by the interaction between staff and customers. Service quality and achievements come from staff's per...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/05825444877535494488 |