Who makes complaining tourists feel better? A study of service recovery on internet forum
碩士 === 國立嘉義大學 === 觀光休閒管理研究所 === 96 === As computer is getting popular, more and more people use Internet for gathering their traveling information. Internet forum is a public space, provides customers sharing their own service experience, opinions, and complaints. With active members who provide eva...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Online Access: | http://ndltd.ncl.edu.tw/handle/06567574175461905566 |