A Study of System Dynamics in Customer Satisfaction and Word-of-Mouth Cognitive Difference － A Case of Cable Modem Service
碩士 === 國立中山大學 === 資訊管理學系研究所 === 96 === Most studies about customer satisfaction and word-of-mouth communication were discussed how customer satisfaction brought word-of-mouth communication. And to word-of-mouth communication, researches were referring to the motive of word-of-mouth communication, ho...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/323p72 |