THE STUDY ON THE RELATIONSHIPS AMONG SERVICE QUALITY, CUSTOMER SATISFACTION, WORD OF MOUTH, AND REPURCHASE-INTENTION OF FITNESS CLUB IN TAOYUAN AREA
碩士 === 國立臺灣體育學院 === 休閒運動管理研究所 === 96 === The purpose of this study was to investigate the relationships among service quality, customer satisfaction, word of mouth and repurchase-intention of fitness club. This study constructed the questionnaire about relationships among service quality, customer...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/12341219362582026264 |