An Exploratory Study of On-Line Complainers: Typology and Strategies
碩士 === 國立臺灣科技大學 === 企業管理系 === 96 === Although more and more companies take on-line forum as the complaint channel, most of them have no idea coping with on-line complaints. Business researchers didn’t pay systematic attention to the types of complainers in on-line forums and the coping strategies. T...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/84564599119672301687 |