An Assessment Model for the Gap Analysis of Information Technology Service Management
碩士 === 國立臺灣科技大學 === 資訊管理系 === 96 === ISO/IEC 20000 has been accepted by global enterprises and institutions as a general standard and the best reference in the area of Information Technology Service Management (ITSM) in recent years. Before ISO/IEC 20000 is introduced into an enterprise, it is gener...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/83721267153328672127 |