The Study of Related Factors that Affect Satisfaction after Service Recovery to Store Image
碩士 === 國立虎尾科技大學 === 經營管理研究所 === 96 === Along with the 21st century coming, Service industry faced the multitudinous competitive environment, consumers’ consciousness raises, and good/bad service quality has been judged by customers’ experience. It was unavoidably to occure the complaint and unsatisf...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/p7w6d9 |