The Study of Related Factors that Affect Satisfaction after Service Recovery to Store Image
碩士 === 國立虎尾科技大學 === 經營管理研究所 === 96 === Along with the 21st century coming, Service industry faced the multitudinous competitive environment, consumers’ consciousness raises, and good/bad service quality has been judged by customers’ experience. It was unavoidably to occure the complaint and unsatisf...
Main Authors: | Yu-Lun Huang, 黃郁倫 |
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Other Authors: | Wen-Bao Lin |
Format: | Others |
Language: | zh-TW |
Published: |
2008
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Online Access: | http://ndltd.ncl.edu.tw/handle/p7w6d9 |
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