The Impact of Involvement Strategic Human Resource Management Practices on Performance of Service Recovery – The Mediating Effects of Organizational Commitment and Job Satisfaction
碩士 === 實踐大學 === 企業管理學系碩士班 === 96 === A service recovery performance model is proposed and tested with data from frontline bank credit card center employee in Taiwan. The model is derived from Babakus et al. (2003) which inspired by Bagozzi’s (1992) reformulation of attitude theory. Given the facts t...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/84805711155060182014 |