The Innovative Strategies and Measuring of Service Quality of Kindergartens Affiliated with Elementary Schools in Taipei
碩士 === 實踐大學 === 企業創新與創業管理研究所 === 96 === We adapted the SERVQUAL Scale of PZB model and then developed three constructs of the KGSQ Scale for measuring the service quality of kindergartens affiliated with elementary schools in Taipei: tangibles, responsiveness and empathy. The empirical study showed...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/83434620467318778619 |