The Innovative Strategies and Measuring of Service Quality of Kindergartens Affiliated with Elementary Schools in Taipei
碩士 === 實踐大學 === 企業創新與創業管理研究所 === 96 === We adapted the SERVQUAL Scale of PZB model and then developed three constructs of the KGSQ Scale for measuring the service quality of kindergartens affiliated with elementary schools in Taipei: tangibles, responsiveness and empathy. The empirical study showed...
Main Authors: | , |
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Other Authors: | |
Format: | Others |
Language: | zh-TW |
Published: |
2008
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Online Access: | http://ndltd.ncl.edu.tw/handle/83434620467318778619 |