The Effectives of Hotel Employee Emotional Acting Approach
碩士 === 世新大學 === 觀光學研究所(含碩專班) === 96 === Abstract The research not only focuses on first-line employees’ emotional labor at hotels, but also explores potential strategies of emotion acting and sincere expressions which employees use to deal with customers with friendliness. The intention is t...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/fa9564 |