The Application of Delphi Method and Analytic Hierarchy Process to Construct the Best Quality Service Indexes of Customer Loyalty in Information Technology Service
碩士 === 國立臺北科技大學 === 工業工程與管理系EMBA班 === 96 === 21th century is a an age focusing on ”customer economic、service leading.” The most challenging key point for enterprise is not only to have satisfied customers. The most important target for enterprise is how to create loyal customers.“Service Quality”...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/9zjraw |