An Empirical Study of Service Quality, Customer Satisfaction and Administrator''s Perception for Automobile Service Workshop.
碩士 === 國立臺北科技大學 === 車輛工程系所 === 96 === In recent years, the competition of automobile market is fierce increasingly. Automobile dealers’ profit-making source has greatly changed, and car maintenance becomes an important management issue instead of launching new cars to dealers. However, how to contin...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/e29d87 |