An Empirical Study of Service Quality, Customer Satisfaction and Administrator''s Perception for Automobile Service Workshop.
碩士 === 國立臺北科技大學 === 車輛工程系所 === 96 === In recent years, the competition of automobile market is fierce increasingly. Automobile dealers’ profit-making source has greatly changed, and car maintenance becomes an important management issue instead of launching new cars to dealers. However, how to contin...
Main Authors: | Po-Chih Chen, 陳柏志 |
---|---|
Other Authors: | Yuh-Yih Wu |
Format: | Others |
Language: | zh-TW |
Published: |
2008
|
Online Access: | http://ndltd.ncl.edu.tw/handle/e29d87 |
Similar Items
-
A Case Study on the Importance and Satisfaction of Service Quality for Automobile Service Workshop
by: Chen-Hsiung Chiu, et al.
Published: (2010) -
service quality and customer satisfaction-automobile repair industry
by: chen, wen-shyang, et al.
Published: (1996) -
The Study on Service Quality To Customer Satisfactions For Automobile Insurance Reparation
by: Chih Hsiung, et al.
Published: (2002) -
The Study of Customer Service Quality and Satisfaction in Hsinchu Automobile Service Factory
by: CHENG,HUANG-BING, et al.
Published: (2019) -
The Relationship between Automobile Beauty Service Quality and Customer Satisfaction
by: Cai, Tang-You, et al.
Published: (2018)