An Investigation of Relationships among Service Quality, Customer Value, Expertise, Satisfaction and Loyalty in Information Service Industry
碩士 === 國立臺北科技大學 === 商業自動化與管理研究所 === 96 === The Information Service Industry market is enormous and growth year by year. However, the profit margin did not rise in recent years. The literatures for Information Service Industry were focus on Operation and Development Strategy, Business Model, Sales Ma...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/643cqk |