The Effects of Electronic Service Quality and Electronic Service Recovery Quality on Customer Loyalty – An Empirical Study of Travel Website
碩士 === 大同大學 === 事業經營學系(所) === 96 === Online shopping environment is increasingly mature in Taiwan. Relying on the Internet and trust Mark certification system, netizen’s online shopping habits are gradually mature. The integration of travel industry and network increases the appeal to consumers and...
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| Format: | Others |
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2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/15982955683351524540 |