The Study of the effects of Service Quality on Customer Satisfaction and Customer Loyalty in Vietnamese banking Industry
碩士 === 雲林科技大學 === 企業管理系碩士班 === 96 === ABSTRACT It is generally agreed that Service Quality and Customer Satisfaction are there most significant facing issues in banking industry. The purpose of this study is to explore Service Quality of banking industry in Vietnam, and investigate the effects of Se...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/69377504482598307587 |