Investigating Key Factors of Using Information Systems in Customer Service staffs
碩士 === 元智大學 === 資訊管理學系 === 96 === The revolution of information technology (IT) and the spread of the Internet make communication more convenient. The traditional Call Center cannot support such change. In order to construct multi-channel Contact Centers, investigation on agents’ motivation to use i...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/12341087314977862271 |