The Relationships among Emotional Intelligence, Service Encounter Evaluation and Customer Satisfaction: An Empirical Investigation of Banking Consultants
碩士 === 真理大學 === 管理科學研究所 === 97 === The purpose of this study was discussed the relationship with different of emotional intelligence with employee and theirs’ service. We also developed and tested a two-level model in which service employees’ emotional intelligence is related to customer evaluation...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/37343336620609325983 |