Research on Service Quality Evaluation Model: The Development of Importance-Performance Strategy Matrix
碩士 === 中華大學 === 科技管理學系(所) === 97 === Service quality has been regarded as one of the critical factors in determining on enterprise’s performance; therefore, how to evaluate and measure the service quality to improve enterprises’ performance and increase their profit-making has become an important is...
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| Format: | Others |
| Language: | zh-TW |
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2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/80018676011981259314 |