A Comparative Study on Customer Satisfaction Index for different type of Kindergarten
碩士 === 中華大學 === 經營管理研究所 === 97 === This study uses the ECSI model (Martensen et al.2000) to investigate the main factors that affects customer satisfaction and loyalty of kindergarten parents. Differences of satisfaction model are analyzed among different kindergartens. Research methods of this stud...
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| Format: | Others |
| Language: | zh-TW |
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2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/79717336659673156311 |