Using Kano and Refined Kano to Investigate Customer Service Strategy of Management Consulting Industry
碩士 === 朝陽科技大學 === 企業管理系碩士班 === 97 === This research investigates the Customer Service Strategy of Management Consulting Industry by applying Kano’s Model and Refined Kano’s Model. This study applies Kano’s questionnaire to classify the quality attributes.The customer satisfaction of consultant servi...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/68842679614278774402 |