Service Failure, Service Recovery and Physician-PatientCommunication: A Study of the SSIT Method
碩士 === 大葉大學 === 人力資源暨公共關係學系碩士在職專班 === 97 === This study gathered negative consumption experience stories which were pro-vided by twenty-one patients from the viewpoint of customer experience, and analyzed those materials by SSIT (subjective sequential incidents technique) method, so as to ex-plore t...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/59706032081397134579 |