The Dialectic of the Development of Customer Satisfaction Index Model for Taiwan Service Industries
碩士 === 龍華科技大學 === 商學與管理研究所 === 97 === Many countries develop the Customer Satisfaction Index (CSI) model to measure and evaluate the service performance & quality of their service industry, but there is little progress in Taiwan’s researches in this field. To develop a suitable CSI evaluation m...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/16825392192071288445 |