The Dialectic of the Development of Customer Satisfaction Index Model for Taiwan Service Industries
碩士 === 龍華科技大學 === 商學與管理研究所 === 97 === Many countries develop the Customer Satisfaction Index (CSI) model to measure and evaluate the service performance & quality of their service industry, but there is little progress in Taiwan’s researches in this field. To develop a suitable CSI evaluation m...
Main Authors: | CHUAN - YIN LEE, 李春鶯 |
---|---|
Other Authors: | Cheng-Kang Yuan |
Format: | Others |
Language: | zh-TW |
Published: |
2009
|
Online Access: | http://ndltd.ncl.edu.tw/handle/16825392192071288445 |
Similar Items
-
A Study of Developing Customer Satisfaction Index Model and Application for Automobile Service and Repair Industry in Taiwan.
by: Yu -Yuan Ko, et al.
Published: (2011) -
Integrated Customer Relationship Management with American Customer Satisfaction Index Model for Service Industries
by: Miao-Chi Yang, et al.
Published: (2007) -
The Study on the Relationships among Corporate Image,Service Quality,Customer Satisfaction and Customer Loyalty-An Example of Pro-Partner Company
by: Mei-Ying Lee, et al.
Published: (2013) -
The Establishment of Taiwan Customer Satisfaction Index Model
by: Chiu-Yueh Lien, et al.
Published: (2006) -
A Pilot Study of Taiwan Customer Satisfaction Index Model-Automobile Industry
by: Yu-An Chen, et al.
Published: (2007)