Explaining the Role of Professional Commitment: An Investigation of the Effects of Difficult Customer Perceptions on the Surface Acting and Workplace Deviant Behaviors
碩士 === 銘傳大學 === 國際企業學系碩士班 === 97 === Why the flight attendants always smiled to passengers? In fact they were not born to this. This study primacy discusses when service employees confronted with difficult customer''s injustice interaction, it was difficult customer perceptions which we di...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/21539094822695913716 |