Effects of Abusive Supervision Perceptions on Surface Acting and Workplace Deviant Behaviors: A Moderated Function of Distress Tolerance
碩士 === 銘傳大學 === 國際企業學系碩士班 === 97 === Frontline service staff usually interacted with customer on face to face, and employees must express organizational expected display to service customer. If emotional display was different from employee’s real feeling, they needed to act their expression in order...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/21017108474166647522 |