Under the Mask: A Study on the Emotional Labor of the Tour Leaders
博士 === 銘傳大學 === 管理研究所 === 97 === The concept of emotional labor was introduced by Hochschild (1979, 1983) and is defined as “the management of feeling to create a publicly observable fa-cial and bodily display.” Some recent studies have discovered the emotional la-bor of front-line service staff in...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/4w33wv |