Predicting Applicants’Emotional Intelligence in Selection Context: Computer-Assisted and Face-to-Face Interview

碩士 === 國立中興大學 === 企業管理學系所 === 97 === With the competition in the service industry is fiercer and fiercer, many companies have set up customer service department or outsourced call center to enhance their capability of customer relationship management. To offer quality service, how to select good cus...

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Bibliographic Details
Main Authors: Ya-Jing Guo, 郭雅菁
Other Authors: Ching-Wen Wang
Format: Others
Language:zh-TW
Published: 2009
Online Access:http://ndltd.ncl.edu.tw/handle/66396343329881201229