The Service Failure of Attribution: A study of the Service Recovery of Influence
碩士 === 國立體育大學 === 休閒產業經營學系碩士班 === 97 === The purposes of this study are to investigate the antecedents of service expectation and whether the KTV executive service recovery or not, the timing and response immediately will affect the attribution of service failure. A sample of 360 college student...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/01993402090220078289 |