Factors Affecting Customer Positive Emotion and Service Relation-Restaurants in Hotel as Examples
碩士 === 國立東華大學 === 企業管理學系 === 97 === In the past, the researches about emotional contagion usually focused on the effect of waiter’s smile on customers’ affections. Instead of only researching the waiter’s emotional expressions, this research based on the theory of emotional labor and emotional conta...
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| Format: | Others |
| Language: | zh-TW |
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2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/42706774381542289825 |