A Study on Sabotage Behavior of Frontline Employees and its Antecedents in Theme Park
碩士 === 國立東華大學 === 企業管理學系 === 97 === The frontline employees are supposed to provide good services for the customers to increase customer satisfaction. Therefore, it is important to know whether the frontline employees have service sabotage behavior. Based on the conception of Harris and Ogbonna (200...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/92329391058928463201 |