The Research on Service Failure, Service Recovery and Recovery Result: A Case Study of T Corporation’s Expense Saves Service for Internet Phone on Voice Over IP System.
碩士 === 國立東華大學 === 國際企業學系 === 97 === Because services are heterogeneous and non-separated, it always happens at the same time while the service is going on with the customer’s consumption. Moreover the services quality is unable to compare with the manufacturing can do the quality control before the...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/08342344987448894688 |