Moderation of Employees' Characteristics on Emotional Labor and Customers’ Perceptions
碩士 === 國立屏東科技大學 === 高階經營管理碩士在職專班(EMBA) === 97 === According to the Ministry of Economic Affairs in the fourth quarter of 2008 industrial survey showed that service industries has become a dominant industry. Services providers as a result are closely and frequently contact with the customers, so the...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/48467678587094196478 |