Service employees’ emotional intelligence to customer satisfaction－the case of counter servicers of the northern area Post Offices
碩士 === 國立臺灣海洋大學 === 航運管理學系 === 97 === Facing with the fierce competition, enterprises should set up a good strategic vision and make good use of intangible assets- human resources to increase their competitive advantages and performances. So we can say that human resource is an important issue in th...
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| Format: | Others |
| Language: | zh-TW |
| Online Access: | http://ndltd.ncl.edu.tw/handle/04072596920003545698 |