A Study of Strategic & Performance Measurement in Enterprise Outscurcing Contact Center
碩士 === 國立臺灣科技大學 === 管理研究所 === 97 === The development of call center started from cost central concept in 1980s to profit orientation in the 21st century. Especially in this severe economic crisis which is not only business cycle, the model of profit central already affected structural change and bec...
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/20300492284562483302 |