A Study on Service Quality, Complaint Handling , and Satisfaction --- The Case of Mortuary Ser-vices Office of Kinmen County
碩士 === 國立高雄大學 === 高階經營管理碩士在職專班(EMBA) === 97 === Raising the alive and burying the dead are big events in life. Since ancient times, our countrypersons have viewed funeral as one of the important parts of life ceremony. To pacify dead ones’ souls and to comfort living ones’ hearts is a cultural ethic...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/zs2647 |