Application of Speech Emotion Recognition in the VoIP Call Center
碩士 === 大同大學 === 資訊工程學系(所) === 97 === The interactive voice response (IVR) in a Voice over Internet Protocol (VoIP) network has been addressed in the past few years. In the traditional Call Center, the IVR mechanism is manually done when transferring the on-line customer interaction from operator to...
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| Format: | Others |
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2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/50997859447063542915 |