The Impact of Service Encounter Situation on Employee-Customer Emotion and Performance
博士 === 國立雲林科技大學 === 企業管理博士班 === 97 === In the industry of highly manpower service, due to the service with inseparability, the issue of service encounter will combine with the employees and servicescape and that will increase the interaction with customers. The most important factor is the influen...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/65391393735914117751 |