A Study of the Relationship of Six Sigma and CRM with Customer Satisfaction
碩士 === 元智大學 === 工業工程與管理學系 === 97 === It''s an important issue for enterprises to focus that seizing customers and enhancing the customers'' satisfaction when the era of meager-profit and getting severer competition between enterprices is coming. This thesis is to study the influe...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/40591425492916944363 |