Determinants of Satisfaction and Intention of Use Self-Service Technology–Technology Readiness and Computer Self-Efficacy
碩士 === 元智大學 === 資訊管理學系 === 97 === Self-service technology is defined as technology interfaces that enable consumers to produce services independent of direct service employee involvement (Meuter et al., 2000). The hospital we studied provide financial functions self-service Kiosks, which allow the...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/42062775305236941950 |