An Automatic Response System for Information Technology Problem Soving and Service Constrution via Case-Based Reasoning and Social Network Analysis
碩士 === 中華大學 === 資訊管理學系(所) === 98 === In nowadays, the information system has become an indispensable resources to the enterprise, however, the more information system bring into the enterprise, the more issues will be find. Therefore, the traditional customer service center cause the raise of the...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/82375367441221442577 |