The Impacts of Service Fairness on Customer Retaliation－The Moderating Effect of Emotion Regulation
碩士 === 朝陽科技大學 === 企業管理系碩士班 === 98 === As the service industry grows rapidly, living in such a competitive social environment, people also speed up their life pace as well. Their needs for time effectiveness and convenience have increased gradually. Convenience stores have become the good partners in...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/61823599238884604270 |