The Impacts of Service Fairness on Customer Retaliation-The Moderating Effect of Emotion Regulation
碩士 === 朝陽科技大學 === 企業管理系碩士班 === 98 === As the service industry grows rapidly, living in such a competitive social environment, people also speed up their life pace as well. Their needs for time effectiveness and convenience have increased gradually. Convenience stores have become the good partners in...
Main Authors: | Yi-Chen Wu, 吳宜錚 |
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Other Authors: | Chung-Li Chou |
Format: | Others |
Language: | zh-TW |
Published: |
2010
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Online Access: | http://ndltd.ncl.edu.tw/handle/61823599238884604270 |
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