The Causal Relationship among Service Quality,Customer Satisfaction and Customer Loyalty.–A Case Study of Quintain Steel Company.
碩士 === 致遠管理學院 === 金屬材料工程與管理產業研發碩士專班 === 98 === According to many research works regarding industrial managements, it is found a relationship between profit attainments and the concepts of Service Quality, Customer Satisfaction and Customer Loyalty. For the modern marketing management, enterprises ar...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/71246748023993200836 |